Explore our range of luxury aftercare services to extend the life of your treasured Burberry products, from trench coats to leather bags.
These services are available at selected Burberry stores only. Please contact your closest store or our Customer Service team for more information.
Leather Restore Service
We are proud to offer a complimentary leather restore service to extend the life of Burberry leather bags. To find out more, visit us in store or contact our Customer Service team who will be happy to arrange an appointment for you.
To ensure your bag always looks its best, store it carefully in the dust bag and original Burberry box provided. Stuff lightly with tissue to retain the shape and store in a cool, dry environment away from direct sunlight.
As a general rule that applies to all leathers and fabrics, we recommend avoiding exposure to intense light and heat. Keep away from flames. Avoid contact with water/liquids and humidity. Avoid wearing with contrasting colours to prevent colour transfer. Avoid contact with fragrance/make-up/hand creams and abrasive surfaces.
We offer a range of professional repair services for handbags and small leather goods. Visit your local store to discover which repair services are perfect for your Burberry pieces.
We are always on hand to source and fit replacement parts for you – including straps on our trench coats, hardware on our handbags and more. Bring your piece to us in store to help us find what you need.
If you would like to know how to clean, store and wear your Burberry bag
to maintain its enduring beauty, visit the link below. Alternatively,
you can contact our dedicated Customer Service team.
Reproofing is a special treatment that maintains the signature waterproof characteristics of your Burberry trench coat. We would be delighted to welcome you in store to reproof your trench every 12-18 months after dry-cleaning or when your coat no longer repels water. Please note, this is subject to wear and colour.
Our professional reproofing specialists are on hand to support. To find out more about this aftercare service, including which materials will benefit most from being reproofed, contact our dedicated Customer Service team.
We proudly offer a complimentary alteration service on full-priced garments, within three months of purchase, in the majority of our stores.
This complimentary service applies to basic alterations only. Please note that all other alterations – including sale items and purchases made more than three months ago – may incur a charge and lead times may vary in different locations. Your nearest store will be more than happy to tell you about this service.
To maintain the appearance of your garment and its fabric, please follow the label for care instructions and do not hand-wash items unless stated otherwise on the care label. Due to the high-quality and delicate nature of the yarn used to weave Burberry cashmere scarves and trench coats, items should be professionally dry-cleaned to maintain their original characteristics. Trench coats should also be reproofed following dry-cleaning, in order to maintain their water-repellent qualities.
Our Customer Service team is available 24 hours a day, seven days a week to provide information on how to care for your beloved Burberry pieces.
We offer a range of professional repair services for your beloved Burberry trench coat. Visit your local store to discover which service is perfect for you.