• + - TRACK MY ORDER

  For the most up-to-date information on our changing processes during the COVID-19 outbreak, please visit our COVID-19 FAQs page.

  • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • If you have a registered account with Burberry, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
  • Your order status may take up to one hour to update after your order has been placed.

• + - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

  Please note that the delivery times in the table below are estimates and do not apply to Burberry pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

  If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

  If you have a pre-ordered or personalised item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

  We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed.

  UK ONLY

  In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by UPS that your order is available to collect from your local UPS Access Point location. Please follow the instructions on the card provided by UPS and contact customerservice@burberry.com if you require further information. The availability of this service is not guaranteed and is subject to restrictions.

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

  Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

  SHIPPING DESTINATIONS

  • United Kingdom United States - 50 States United States - Military Bases (AFO/FPO) Australia Austria Belgium Bulgaria Canada China Mainland Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong S.A.R Hungary Ireland Italy Japan Kuwait Latvia Lithuania Luxembourg Macau S.A.R Malaysia Malta Netherlands Poland Portugal Qatar Romania Russia Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Area Turkey United Arab Emirates
  • 
    
    

    Shipping Options	Cost	Delivery Times
    Express	Free	3-6 working days
    All delivery times stated are working days Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination Orders are estimated to arrive between 9:00 and 17:00 local time Orders are shipped from the UK Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

  
  

  Please note: We do not deliver to freight forwarding addresses or PO Boxes.

• + - SHIPPING RESTRICTIONS

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Due to strict trading agreements and other restrictions, we are unable to ship the following items (indicated with an X) to certain locations. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been shipped. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.

  Delivery locations	Make-up	Fragrance/Nail polish	Exotic skins	Furs
  Australia		X	X
  Bulgaria		X
  Canada			X
  Cyprus		X
  Estonia		X
  Hong Kong S.A.R			X
  Japan	X		X
  Kuwait		X	X
  Latvia		X
  Lithuania		X
  Macau S.A.R		X	X
  Malaysia			X
  Malta		X
  Qatar		X	X
  Romania		X
  Russia		X	X
  Singapore			X
  Slovakia		X
  Slovenia		X
  South Korea			X
  Switzerland			X
  Taiwan Area			X	X
  Turkey	X	X	X
  UAE		X	X
  United States California and Delaware			X
  US Military Bases (AFO/FPO)	X	X	X	X

  In addition there are restrictions on jewellery orders to Russia.

  We will notify you of any restrictions at checkout or before your order is shipped.

  We cannot ship fragrance and nail polish orders to Mallorca, Spain.

  It may not be possible to deliver fragrances and nail polish to restricted areas in South Korea, Taiwan Area, Japan, Malaysia and certain other locations.

  
  
  

  • Shipments to these locations are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
  • Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged.

  • We are unable to ship make-up and nail polish products to South Korea. Please note that fragrance products are not affected by this restriction.

  
  

• + - COLLECT-IN-STORE

  You can now shop online at Burberry.com and on the Burberry app and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned using our free Returning your Purchase process.

  Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

  To find a store offering this service, select a location below. Please note, Collect-in-Store is only available in selected stores.

  
  

  • Select location
    Select Location Australia Austria Belgium China Mainland Czech Republic France Germany Hong Kong S.A.R Hungary Italy Japan Kuwait Macau S.A.R Malaysia Netherlands Qatar Singapore South Korea Spain Switzerland Taiwan Area United Arab Emirates United Kingdom United States
  • Select store
    Select Store Melbourne, Collins Street Melbourne Melbourne, Chadstone Shopping Centre Sydney, Sydney Flagship Vienna, Kohlmarkt Brussels, Boulevard de Waterloo Kunming, Kunming Gingko Department Store Shiguang Hangzhou, Hangzhou Tower Shopping City Childrenswear Guangzhou, Guangzhou TaiKoohui Nanjing, Nanjing Deji Plaza Hangzhou, Hangzhou Tower Shopping City Ningbo, Ningbo Heyi Avenue Shopping Center Qingdao, Qingdao Hisense Plaza Shenyang, Shenyang The MixC Shopping Mall Shenzhen, Shenzhen The MixC Shopping Mall Shijiazhuang, Shijiazhuang Beiguo Future Mall Wuhan, Wuhan International Plaza Urumqi, Urumqi Maison Mode Nanjing, Nanjing Deji Plaza Childrenswear Shanghai, Shanghai Jing An Kerry Centre Lanzhou, Lanzhou Guofang Shopping Square Shenzhen, Shenzhen The MixC Shopping Mall Childrenswear Chongqing, Chongqing Times Square Nanning, Nanning The MixC Shopping Mall Fuzhou, Fuzhou Grand Classic Boutique Mall Jinan, Jinan Guihe Shopping Center Chengdu, Chengdu IFS Changchun, Changchun Charter Shopping Center Tianjin, Tianjin Hisense Plaza Chengdu, Chengdu IFS Childrenswear Hefei, Hefei Yintai Centre Hangzhou, Hangzhou The MixC Shopping Mall Childrenswear Beijing, Beijing Wangfujing Yintai in88 Shanghai, Shanghai Grand Gateway 66 Tianjin, Tianjin The MixC Shopping Mall Beijing, Beijing China World Mall Beijing, Beijing Seasons Place Chongqing, Chongqing The MixC Shopping Mall Shanghai, Shanghai IAPM Mall Shanghai, Shanghai IFC Mall Suzhou, Suzhou Matro Mall Guanqian Temporary Wuxi, Wuxi Center 66 Xiamen, Xiamen The MixC Shopping Mall Beijing, Beijing SKP-S Prague, Parizska Paris, Faubourg St Honore Berlin, Kurfurstendamm Hamburg, Neuer Wall Munich, Perusastrasse Frankfurt, Goethestrasse Dusseldorf, Konigsallee Hong Kong, Lee Gardens Two Childrenswear Hong Kong, Russell Street Hong Kong, Pacific Place Hong Kong, Sogo Childrenswear Hong Kong, Ocean Centre Hong Kong, Canton Road Hong Kong, Ocean Terminal Childrenswear Hong Kong, Elements Hong Kong, Alexandra House Hong Kong Hong Kong, Sogo Department Store Hong Kong, Hong Kong International Airport T1 Budapest, Andrassy Avenue Florence, Via de Tornabuoni Venice, Calle Larga Milan, Via Montenapoleone Osaka, Shinsaibashi Osaka Tokyo, Omotesando Tokyo, Shinjuku Tokyo, Ginza Kuwait City, 360 Mall Kuwait City, Avenues Mall Childrenswear Kuwait City, Avenues Phase lll Macau, One Central Kuala Lumpur, The Pavillion Mall Kuala Lumpur, The Gardens Amsterdam, P.C. Hooftstraat Doha, Villaggio Mall Childrenswear Doha, Villaggio Mall Singapore, ION Orchard Singapore, Paragon Singapore, Marina Bay Sands Sungnam, Aekyung Bundang Ulsan, Hyundai Ulsan Womenswear Gwangju, Lotte Gwangju Changwon, Lotte Changwon Gwangju, Shinsegae Gwangju Seoul, Lotte Main Womenswear (Avenuel) Incheon, Lotte Incheon Terminal Yongin, Shinsegae Gyeonggi Womenswear Bucheon, Hyundai Joongdong Busan, Lotte Busan Accessories Busan, Shinsegae Centum Childrenswear Seoul, Shinsegae Gangnam Childrenswear Gwangju, Shinsegae Gwangju Childrenswear Busan, Lotte Gwangbok Daegu, Hyundai Daegu Childrenswear Daegu, Hyundai Daegu Womenswear Jinju, Galleria Jinju Seoul, Hyundai Mokdong Daegu, Lotte Daegu Ulsan, Lotte Ulsan Busan, Shinsegae Centum Womenswear Seoul, Shinsegae Main Busan, Lotte Centum Goyang, Lotte Ilsan Seoul, Lotte Jamsil Seoul, Lotte Main Childrenswear Seoul, Shinsegae Yeungdeungpo Goyang, Hyundai Kintex Womenswear Cheonan, Shinsegae Chungcheong Seoul, Shinsegae Gangnam Menswear Seoul, Lotte Gimpo Seoul, Lotte Main Accessories Seoul, Seoul Flagship Uijeoungbu, Shinsegae Uijeoungbu Busan, Shinsegae Centum Menswear Seoul, Lotte Jamsil Childrenswear Busan, Lotte Busan Seoul, Lotte Main Menswear Seoul, Lotte Nowon Seoul, Shinsegae Gangnam Womenswear Seoul, Hyundai COEX Womenswear Seoul, Hyundai COEX Menswear Busan, Lotte Busan Childrenswear Daejeon, Galleria Timeworld Childrenswear Seoul, Lotte World Tower Suwon, Aekyung Suwon Brit Gwangju, Lotte Gwangju Childrenswear Daegu, Shinsegae Daegu Daejeon, Galleria Timeworld Barcelona, Paseo de Gracia Zurich, Bahnhofstrasse Geneva, Rue Robert-Ceard Taichung City, Shin Kong Mitsukoshi Taipei City, 101 Mall Dubai, Mall of the Emirates Abu Dhabi, The Galleria Al Maryah Island Dubai, Dubai Mall Childrenswear Dubai, Dubai Mall London, Bond Street Manchester, New Cathedral Street London, Covent Garden London, Knightsbridge Edinburgh, Multrees Walk London, 121 Regent Street London, Westfield White City Fort Worth, The Shops at Clearfork Troy, Somerset Collection Honolulu, Ala Moana Dallas, NorthPark Charlotte, SouthPark Mall Scottsdale, Fashion Square Palo Alto, Stanford Shopping Center Bloomington, Mall of America Pittsburgh, Ross Park Mall Boston, Copley Place Bellevue, Bellevue Square Burlington, Burlington Mall Boston, Boston Flagship Short Hills, The Mall at Short Hills Atlanta, Lenox Square Orlando, The Mall at Millenia San Diego, Fashion Valley Las Vegas, The Forum Shops at Caesars Tampa, International Plaza Nashville, The Mall at Green Hills Columbus, Easton Town Center Roseville, Westfield Galleria at Roseville Aventura, Aventura Mall Garden City, Roosevelt Field Brit Miami, Miami Design District McLean, Tysons Galleria Manhasset, Americana Manhasset White Plains, The Westchester Houston, The Galleria Chicago, 633 North Michigan Avenue Los Angeles, Beverly Center Beverly Hills, 301 North Rodeo Drive San Francisco, San Francisco Flagship Paramus, Westfield Garden State Plaza Honolulu, International Market Place Costa Mesa, South Coast Plaza

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  1-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday-Friday before 19:00 local time)
  Two working days (if ordered after 19:00 local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  4-6 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 5pm EST).
  Two working days (if ordered after 5pm EST Friday, at the weekend or on a federal holiday)

   

  
  

  To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country, please select ‘Shipping to a different country?’. You will then be redirected to the Burberry site in your chosen region to complete your order.

  Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for 10 days before it is returned and a full refund issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

  When collecting your items, please ensure that you bring a copy of your order confirmation email and the card used to purchase the items. If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

For any further queries, please Contact Us.