Returns and cancellations
HOW TO RETURN YOUR PURCHASE
Please click here to start your returns process.
Important: We do not accept liability for goods returned using any method other than one of our approved returns services.
RETURNING YOUR PURCHASE
The ‘Returns and Cancellations Policy’ does not affect your statutory rights.
For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection Bureau, Citizens Advice Bureau or the equivalent in your jurisdiction, if any.
For any further queries, please Contact Us.
Extended returns for the festive season. Purchases made online, between 13 November – 31 December 2023, can be returned up until 17 January 2024.
Free returns are available provided the return conditions specified below are met. Returns can be initiated using one of the following methods within 14 days from the day after your order is delivered or collected in store: returns portal (if available in your country/territory) or by contacting Customer Service. You then have a further 14 days to return your order. Alternatively, orders can be returned to a Burberry mainline store within the country/territory to which the order was shipped.
Fragrance and nail polish may not be returned using the free returns service. If you wish to return a fragrance or nail polish using any other collection or postal service, you will be required to pay the costs of returning the item.
Pierced jewellery, Burberry personalised items or face masks cannot be returned. This does not affect your statutory rights.
RECEIVING A REFUND
Refunds will be credited to the purchasers original method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days.
Please retain your shipping note until you have received your refund.
If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.
Working days are Monday to Friday, excluding UK public holidays.
Currently orders cannot be exchanged online. Please refer to the “Returning Your Purchase” section above for further details on how to return your order to us. A new order can be placed through Burberry.com at any time or if you Contact Us you can place an order via our Customer Service team.
Please refer to the “Returning Your Purchase” section above for further details on how to return the goods to us. Items returned will be refunded to the purchaser’s original method of payment. Personalised or pierced jewellery items cannot be returned. This does not affect your statutory rights.
Please use the free returns service and ensure the return conditions are met.
Please note, fragrance and nail polish may not be returned using the free returns service. If you wish to return a fragrance or nail polish using any other collection or postal service, you will be required to pay the costs of returning the item.
Purchases must be returned from the country/territory to which the order was originally shipped with a returns form, where supplied.
Items must be unused in their original condition, with all tags attached and any related accessories or instruction booklets included and where applicable, with all complimentary gifts included in the order.
Incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used, will not be accepted and therefore sent back to you. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.
Due to the nature of Burberry personalised items, returns, changes or cancellations are not accepted once an order has been placed.
ORDER AMENDMENTS AND CANCELLATIONS
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled please Contact Us as soon as possible after placing your order.
We are unable to combine orders, change sizes, edit your billing or shipping details or add items to an order once it has been placed.
If your order cannot be cancelled it will be processed. Once the order is delivered, any items that meet the return conditions can be cancelled by following the instructions for returning your purchase above.
If you have any queries, please do not hesitate to contact us. For your convenience, Burberry offers global assistance seven days a week. We also include an option to locate your nearest Burberry store.
Kindly note that not all numbers may be accessible or covered by all mobile phone networks. Please also be mindful that we may monitor or record your communications for training and quality control purposes.